Frequently Asked Questions

When you or someone in your family needs dental care, you'll always have questions. We've tried to identify and answer the questions new patients most frequently ask us.

FAQ

What makes Hutto Hippo Family Dental different from other dental offices?

First and foremost, dentistry is not just our profession, it's our passion. Unlike a lot of dentists' offices, where the atmosphere is often hushed or tense, we take an upbeat approach and always try to keep things light and relaxed.

With us, you have a whole team standing by — from Dr. Han Nguyen to our talented dental technicians and office staff — ready to take care of your teeth the moment something feels off, whether it's a routine checkup or a more urgent concern. We offer the full range of dental services, from preventative care to complex procedures like implants, crowns, root canals, and orthodontics, always guided by the latest developments in dentistry.

We proudly serve patients from Hutto, Taylor, Round Rock, Pflugerville, and surrounding communities throughout the greater Austin area.

Does Hutto Hippo Family Dental accept insurance?

Yes. We accept and file most dental insurance plans, and we'll verify your benefits before your first visit so you know what's covered. Not sure about your plan? Give us your plan details and we'll check your coverage before your appointment. We also offer flexible payment plans for patients without insurance coverage.

Do you accept HMO or Medicaid dental plans?

We're not able to accept HMO or Medicaid dental plans. We do accept and file most other dental insurance plans — call us at (512) 806-7740 before booking if you're not sure whether your plan qualifies. We also offer an in-house dental plan as an alternative; pricing and details can change, so give us a call to ask if that might be a good fit for you.

Do you accept Delta Dental?

We are out-of-network with Delta Dental. If you have a Delta Dental plan, payment is collected at the time of your visit and we file the claim with Delta Dental on your behalf — Delta Dental typically reimburses you directly. Call us at (512) 806-7740 if you'd like to check your plan's out-of-network benefits before scheduling.

What payment options do you offer?

We accept and file most dental insurance plans. For patients without insurance or with out-of-pocket costs, we offer flexible payment plans to help make dental care affordable. Please speak with our office staff about our current payment options.

What are your office hours?

We see patients Monday through Thursday between 8 a.m. and 5 p.m. (closed 1–2 p.m. for lunch). We are also available for after-hours dental emergencies.

Do you accept emergency dental appointments?

Yes. We understand that dental emergencies don't always happen during business hours. Please call or text our office at (512) 806-7740 for after-hours dental emergency assistance. We serve emergency patients from Hutto, Taylor, Round Rock, Pflugerville, and surrounding areas. We will work to see you as quickly as possible.

Do you treat children at Hutto Hippo Family Dental?

Although we will see a child of any age, we typically recommend that parents schedule a first dental appointment when the child is around four years of age. However, we will treat a younger child in the event of a dental emergency.

Do you offer care in languages other than English?

Yes! Our office provides care in English, Vietnamese, and Spanish. Dr. Han Nguyen is fluent in both English and Vietnamese, and our staff can assist Spanish-speaking patients as well. We want every patient to feel comfortable and fully understood during their visit.

Ready for a healthier smile?

Schedule your appointment today. We accept and file most dental insurance plans and offer flexible payment options. New patients are always welcome!